About BWG

Company Profile

Basel Watch Gallery Limited (Basel Watch Gallery or BWG) was established in 2010. We are one of the leading Swiss and international watch retail companies in Hong Kong. Basel Watch Gallery is an authorized retailer for over 35 international branded watches. In particular, BWG is specialized in sales and service of the world renowned Swiss quality watch brands including JIBB, JUVET 1842,KINGTUS,DEGAS and DAUMIER. Additionally, BWG is also retail universal fashion brands including Moshino, Vivienne Westwood, FILA, Ted Baker, Naf Naf and FashionTV Watch.

Basel Watch Gallery is located in the heart of Kowloon, HKSAR. It is conveniently located and a short distance from the Hung Hom Station, where is a train and local transportation hub. BWG has over 25,000 square feet of shopping area with a dedicated VIP reception and product display section. There are over 150 salespersons offering professional advisory service to watch shoppers. This, together with a neat and comfortable shop environment, assures a pleasant shopping experience.

Majority of our Swiss watch brands host product release events regularly at the exhibition section at our shop. New product models and function demonstrations at these events enable customers to keep abreast of trends and to enjoy shopping at its fullest extent. To ensure product quality and delighted after-sales support service, all of our Swiss and international watch brand suppliers are required to offer professional repair and support services to customers who have purchased their products at BWG. Some of the watch brands offer 24 months international warranty service. This is complimented with the professional advisory service of our front-line salespersons that have undergone product and customer service training. All of these effort is geared towards meeting the needs and expectations of our customers. It is by doing so that BWG manage to maintain a reputable and stable watch retail platform in the Hong Kong timepiece retail industry.

Basel Watch Gallery is a registered member of “Travel Industry Council of Hong Kong” and “Hong Kong South China Travel Association”. Being a relatively young watch retailer, BWG is already stimulating the activity levels within the, otherwise conservative, watch retail industry. We are continuously investing in expanding and upgrading our shop as well as introducing new watch brands to broaden our product offerings. Our return on investment is significant as reflected by the increase in sales and positive customer feedbacks. Today, we have solid relationship with major Swiss watch brands that facilitates the opportunity for us to advance our business development.
Management and staff at BWG are sincerely committed to serving customers and continue to forge robust interactive cooperation relationships with suppliers. This is a valuable resource and solid foundation to us as the company continues its efforts, adhere to its faith and strive to develop the future.

Mission: Pursue of Excellence and Continuous Improvement

We have serviced over 1 million customers since its inception. As the watch market develops rapidly, we realize the need to continuously enhance its service levels and quality to advance its market position. With this in mind, we have engaged professional consultancy in early 2013 to assess and improve our competitiveness. As we are focusing our effort to develop a healthy corporate image. Much attention is paid in implementing standard operating procedures in our quality service delivery. Furthermore, we are committed to social responsibility, information privacy, and operating our business within a legal and ethical framework. We strongly believe that all these initiatives would help us sustaining our competitive advantage that is critical to further our business growth.